Virtual AI Buddy for Top Aviation Company
The Problem It Solves
Biometric airport travel faces confusion over registration, boarding pass linking, and processes, causing high reliance on manual helpdesks, repetitive queries, and operational overload.
The Process
Deployed an AI-powered virtual assistant integrated into the app ecosystem. It provides real-time, step-by-step guidance on registration, facial recognition, process flows, and troubleshooting—acting as an always-on digital support without human intervention.
Goals Achieved
Enabled instant, scalable assistance, cutting confusion, boosting user adoption, and streamlining operations from manual to automated support.
Numbers of ROI
| Metric | Before | After | ROI |
|---|---|---|---|
| Manual Queries | 10,000/day | 3,000/day | -70% |
| Resolution Time | 10 mins | 30 secs | -95% |
| Helpdesk Load | 80% manual | 20% manual | -75% |
| User Adoption | 60% | 92% | +53% |
| NPS Score | 65 | 88 | +35 pts |